These two weeks of training was off the charts! When I tell you the hilarious and questionable things that happened was a sight to see and hear. As per the course I will not use names. If any names are used, please beware, they are fake names.
This first one happened later in week 3, but had the highest shock value. Most jobs, especially offices frown on using profanity. However things happen. Mistakes are a part of life. The guy was making sure we were in some of our systems. Right in the middle of talking to us he screams “Shut the f@%#& up!” Honey, when I feel you, everyone was shocked. If y’all could have seen everyone’s face you world have been cracking up. Granted nobody said anything. The thing was he did reach out to our trainer after and apologized. Him and the trainer both said that if someone needed to speak to them one on one to let him know. I thought that was professional of him. Now, dude said he was yelling at his CAT!?!?!?! Yes, his cat. I don’t have a cat, but was your cat really making that much noise? We let it go for the most part except for the random joke here and there. If, someone was offended, they didn’t say anything. While I don’t do the whole cursing in the work place, but we all understand that we are imperfect and things happen.
That’s how week three ended. It wasn’t a bad week. A lot of things to go over and a lot of practice exercises. Here we experiences storms almost everyday. Lost my internet one day from like 6pm-230am. So, yea, I missed some work time, but not too bad. Seems to be a lot of tech issues that week for most of the class. That’s to be expected with the tech we use now days. It’s a lot of programs and stuff to use. I will say this though. I’m glad I have a tower and now an All In One. Those AIOs seem to stay having trouble and running out of RAM. I personally thing the company to do a better job in investing in those if that’s what they want to use. Cheaper isn’t always better.
Week 4 started with us having new assistants for the trainers. This is a prime example of a company that need to re evaluate their leadership. Not the only example, but defiantly one of the top. Now, we’ve had a number of REAL leadership visit the class over the three weeks. These two come trying to show they have power. Baby, Don’t test my gangsta. I had to let them both know, don’t try my. My supervisor skill and petty level is better than yours. I’ve been fairly peaceable so far. I’m pretty good at ignoring know it alls and the just don’t want to listen because I’m entitled. When you approach someone, it’s a way to do everything. I’m not your child, I’m here working just like you. I promise it won’t make me like or respect you even more when you start talking nonsense. It’s what Walmart calls “Respect For The Individual”. You’re little bit of power means NOTHING if you don’t know how to treat people.
I do know that everyone will not like everyone or get along with everyone. That is understandable because we are all built different. I will always stand up for myself and what’s right. So, if you want me to listen to you, come at me right. This goes for anyone you approach. You want to create the best work environment for your agents. This is even more critical when you work from home. You want not just an amazing team, but a happy one too. That in it self can take your team to knew heights. This is not saying that their won’t be bad days, but the atmosphere should help balance it out, not make it that much more worse.
Other than battling the want to be bosses, the week wasn’t a hard week. Almost everyday was spent with hours of practice exercises. This marks the half way point of our training. Week 5 will be 2 days of practicing and 3 days of live experiences. Am I ready? Nah, not really. I’ll never be truly ready. Just have to do it.